Arab Bank
|Operations & Governance Unit Head
Dubai, UAE, United Arab Emirates
Summary
Led a dedicated team of 10 senior operations specialists, managing strategic corporate banking operations, multi-jurisdictional vendor frameworks, and strict regulatory outsourcing alignment across regional branches.
Highlights
Championed corporate process re-engineering and advanced AI-driven automation programs, boosting institutional workflow efficiency by 18%.
Orchestrated exhaustive vendor due diligence, master service agreements (MSAs), and SLA tracking, capturing over AED 246K in recurrent annualized fiscal savings.
Formulated and embedded comprehensive risk controls (RCSA) and internal operational parameters, mitigating systemic vulnerability and driving 17% overall containment in processing expenses.
Directed full lifecycle implementation of an 8-month enterprise content management (ECM) document solution, securing high-security archival architecture and reducing capital outlays by AED 80K.